MACH Customer Services and Support

The Microsoft Academy for College Hires at Microsoft (MACH)
We believe that work is a place for exploration, creativity, innovation and professional and personal growth. It’s about being inspired and motivated to achieve extraordinary things which leave a lasting impact. At Microsoft, you learn from the finest in the business. As a full time graduate employee, you experience an inspiring world class program. MACH is as an accelerated career development program designed to recruit and hire top-performing graduates across a broad range of roles, and aims to cultivate your talent utilizing training, mentoring, and providing community support.
With over 2,500 MACH employees in over 60 countries worldwide, you'll gain a network to a global community of peers, leadership exposure, world class trainings and the opportunity to take on challenging work that contributes meaningfully to helping people and businesses realize their full potential.
What makes us different?
When you have a company that looks to people as its most valuable resource and is willing to commit and empower to these people, everything is possible!
"The capacity to learn is a gift. The ability to learn is a skill. The willingness to learn is a choice." – Brian Hebert
Microsoft is really focused on diversity and competency hiring. At Microsoft you will meet people from very different universities, backgrounds, cultures and countries. Such a diverse environment really stimulates you to learn from others, opening your mind and broadening your perspectives.
"Alone we are smart. Together we are brilliant." – Steven Anderson
Collaboration is at the center of everyone's work at Microsoft. There will never be a point where you will not be able to provide more value to our customers, as there will hardly be a time where you’re able to accomplish your goals by yourself. You will always be able to go the extra mile because at Microsoft you have unlimited access to the most valuable resource you can ever expect to find: talented people.
"The richest people in the world look for and build networks, everyone else looks for work." – Robert Kiyosaki
At Microsoft, you are given the chance to grow your network exponentially. You will have the chance to travel across the world and connect with peers from every part of the world.
"Reinventing productivity is about being able to empower every individual and every organization to do more and achieve more." – Satya Nadella
At Microsoft, information does not have to go through a strict hierarchical structure. You are one call or email from everyone in the company. People may have different roles and responsibilities but when it comes to contribute, everyone has the chance of being listened. As a MACH you will have great exposure the Leadership Teams. You will be challenged to develop projects that will have an impact on Microsoft.
"Why fit in when you were born to STAND OUT?" – Dr. Seuss
In an industry that does not respect tradition, you are stimulated to be who you are, and to think out of the box. You will soon understand the power of your ideas. It is up to you to cause an impact, and you are always accountable for what you do.
The MACH Program
The MACH program will offer you a Technical Engineer role position combined with an outstanding 2 year development program designed as it follows:
 The first year is focused on training, peer mentoring, and other on-boarding activities
 The second year is focused on career development and global networking.
At the end of the program, MACH employees join the MACH Alumni community.
Job description
The Customer Services and Support (CSS) vision is to earn customer and partner lifetime loyalty by understanding their needs, solving their problems, preventing their issues, and helping them get the most out of their businesses with a perfect every time experience.
Skills and qualifications  Hold B.s \ M.s Majoring in Computer science or IT related Majors.  Have less than 2 years combined work experience, including internships/co-op.  English language & local language fluency  Be passionate about our industry and want to have a say about where it goes next!  Ability to influence, inspire and lead from any role  Good understanding of the relationship between technology and business  Passion for the technology and innovation  Strong customer focus  Thriving in a fast paced, ambiguous environment  Exceptional communication and presentation skills.  Willing to travel locally and internationally
To finish…
As time passes by, you will start to realize that being Microsoft is not the end of the line, it is not a place you reach. Microsoft is not static, it is dynamic. Being Microsoft is like climbing a never ending mountain; it is about constant learning, personal development, growth and creating value; being Microsoft is a journey, a journey to change the world. You just have to make it yours.